During the second quarter, we launched a series of presentations led entirely by client recomendations. Along with many of you, we understand the fatigue that can be caused by continual virtual presentations.

You’ve shared that you want to be more engaged with real time strategies you can immediately apply to your business recovery efforts. We heard you, and as we are relaunching our summer series of Trending Thursdays Tips, with a three-part interactive training series.

We invite you to join us for “The Business of Services: Making the Customer Connection” our three-part training series designed for the month of August, where you will learn how to: ​

• Identify & Apply the key elements of a Strategic Service Strategy​​

• Map The Customer Journey & Understand the Business Impact  ​

• Create Memorable Moments & Lifelong Customers ​

We're kicking off the series with a series overview and interactive prep session. 

The true test of business’s customer service fitness is not when things are going right— but rather what is done when things are going wrong.”

Steve Ferrante

During these difficult times, there is one question you must be asking yourself, and it’s are you truly connecting with your customers?

Plan to attend this interactive training series, designed to help you create lifelong customer connections.